• The IT Service Desk online chat facility is currently closed. Our open hours are 09:00-12:00 and 14:00-17:00 Monday to Friday.
  
  If you need assistance out of these hours, please see our alternative contact methods at https://go.shu.ac.uk/itservicedesk
  
  If you are having problems signing into your Outlook account, please see our guidance available at https://www.shu.ac.uk/digital-skills/personal/email

Important Messages

• If you are unable to sign in to your Outlook account, please see the email guidance here: https://www.shu.ac.uk/digital-skills/personal/email
  
  Self service incidents and service requests can be submitted via http://itservicedesk.shu.ac.uk
  
  Alternatively if you need a 1-2-1 response for urgent issues, please ring 0114 225 3333 Option 1 (teaching/classroom support) option 2 for other support.
  
  This chat facility is ideal when you cannot access a phone.
• Please note we are unable to support MFA queries via chat.
  This is due to the necessary ID checks that for security reasons need to be done over the phone.
  Therefore, for MFA issues and resets, please call us on 0114 255 3333 Monday - Friday 9am-5pm.
  
  Alternatively please see the MFA guidance here: https://www.shu.ac.uk/digital-skills/programs-and-applications/mfa