The IT Service Desk online chat facility is currently closed. Our open hours are 9am - 5pm Monday to Friday.

If you need assistance out of these hours, please see our alternative contact methods at https://go.shu.ac.uk/itservicedesk

Important Messages

If you are unable to sign in to your Outlook account, please see the email guidance here: https://www.shu.ac.uk/digital-skills/personal/email

Self service incidents and service requests can be submitted via http://itservicedesk.shu.ac.uk

Alternatively if you need a 1-2-1 response for urgent issues, please ring 0114 225 3333 Option 1 (teaching/classroom support) option 2 for other support.

This chat facility is ideal when you cannot access a phone. It is open 9am to 5pm UK time zone.

Session Key

Library Services Chat is available 24/7 at: https://libguides.shu.ac.uk/libhelp/contact